Guest Clarification Text on the Processing and Protection of Personal Data
Who are we?
Swandoor Tourism Hotel Management Construction Industry and Trade Joint Stock Company (Hereinafter referred to as
Swandoor) It operates at Kundu Mahallesi Yaşar Sobutay Bulvarı No: 100 and offers 5-star hotel service in its branches in the
table below. You can find more information about our hotels on our www.swandorhotels.com website.
Hotel Name
Hotel Operating Address
Swandor Topkapı Palace
Kundu Mahallesi Yaşar Sobutay Bulvarı No:100 Aksu/Antalya
Swandor Kemer
Kiriş Mahallesi Sahil Caddesi No:9/1 Kemer/Antalya
Mardan Palace Hotel
Kundu Mahallesi Yaşar Sobutay Bulvarı No:102 Aksu/Antalya
Lykia World Antalya
Denizyaka Mahallesi Denizyaka Kamışlıgöl Küme Evleri No:1 Manavgat/Antalya
For what purpose do we process your personal data?
In accordance with the provisions of the Personal Data Protection Law No. 6698; We process your personal data in order to
continue our commercial activities with you and our stakeholders, to serve you in the best way, to meet your requests and
complaints, and to fulfill our legal obligations. You can see the purposes of processing your personal data for legal reasons in
the table at the end of the clarification text.
What are our data processing policies?
Compliance with the law, honesty and transparency: We process your personal data in accordance with the law, honestly
and openly.
Proportionality and Limitation: We collect your personal data for specific, explicit, and legitimate purposes and do not
process it in a manner that is inconsistent with those purposes.
Minimum data compatible with the purposes: Personal data is relevant, sufficient and limited to the extent required by the
purposes of processing. Any unnecessary personal data that is not related to its purpose is not processed.
Accuracy: Personal data is processed accurately and updated as needed. Incorrect personal data is deleted or corrected
without delay in accordance with the purposes for which they are processed.
Retention for as long as necessary: Your personal data is stored for as long as required by the purposes for which it is
processed. At the end of this period, your personal data will be deleted, destroyed or anonymized.
Data integrity and confidentiality: Your personal data; operate in an unauthorized or unlawful manner; We process it by
taking technical and administrative measures to prevent loss, deletion or damage.
Being open to audit: We have the responsibility to demonstrate our compliance with all the principles listed above.
To whom and for what purpose is your personal data transferred?
Your personal data:
Within the scope of the services we receive for the establishment and operation of information and communication
technology systems with the Tourism Agencies we work with in order to communicate with transfer services, agencies,
provide technological services in the best way and store your personal data more securely (KC Yazılım AŞ)
In order to continue our commercial activities, to meet your demands and to serve you in the best way, to our other service
providers (transfer services, technology services, tourism agencies, tour operators, etc.),
If you have given permission on the reservation card; to the digital marketing company we work with to send information
to our old guests and to inform them about special discounts (B1 Management Systems Software and Consultancy Inc.)
In line with the Tour Agency that has made the reservation process while coming to our hotel, in line with the reclamation
or other information requests
In order to fulfill our legal obligations; When necessary, it can be transferred to judicial authorities, security units, and if
needed, to the consulate or embassy of the country you come from.
What are your legal rights?
You can always exercise your rights below by contacting us in person or in writing, provided that you verify your identity.
Swandoor will review your application and respond to you as soon as possible, not exceeding 30 days. Regarding yourself;
To learn whether your personal data is processed or not,
If your personal data has been processed, to request information about it,
To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
To know the third parties to whom your personal data is transferred at home or abroad,
to request correction of your personal data if it is incomplete or incorrectly processed, to request their deletion or
destruction within the framework of the conditions stipulated in the law, and to request notification of these
transactions to third parties to whom your personal data has been transferred,
To object to the emergence of a result against you, especially by analyzing your processed data through automated
systems,
Do not forget that you have the right to request compensation for the damage if you suffer damage due to unlawful
processing of your personal data.
How to apply?
You can submit it by one of the following methods. Your request will be answered within 30 days in accordance with Article 13
of Law No. 6698. The applicant will apply with the documents and documents that will prove his/her identity. If these
documents cannot be confirmed, a positive response will not be given.
Application
Method
Application Requirements
Application Address
In-Person, by Mail, through Notary
You can apply by sending a wet-signed application form or petition by mail. The phrase "Information Request within the Scope of Personal Data Protection Law" will be written on the envelope.
If the application is made through a proxy with a notarized signature circular, the original power of attorney must also be placed in the envelope.
Hotel Address
Application via
Registered
Electronic Mail
(KEP)
You can apply by sending your petition signed with your electronic signature from your KEP address. Unless otherwise stated, the answer will be sent to your KEP address. Send it with the title "Information Request within the Scope of Personal Data Protection Law" in the subject section.
Application via EMail
You can request information by e-mail by specifying the reservation number (voucher), name, surname, date of stay at the hotel and room number.
Send it with the title "Information Request within the Scope of Personal Data Protection Law" in the subject section.
Purposes of Processing Personal Data Due to Legal Reasons
Legal Basis
Purpose
With your explicit consent
We send you notifications, emails, brochures, etc. about our products and services,
When you use our website and other applications, we place cookies and similar
technologies on your computer or other devices (you can review our cookie policy) and use them for our marketing and similar purposes.
When you need personal data for a purpose other than the above, we obtain your explicit consent by disclosing it.
To be explicitly stipulated
in the laws and/or to fulfill
our legal obligations
In accordance with the Identity Notification Law No. 1774, the identity information of
Turkish citizens in the Republic of Turkey is recorded.
In accordance with the Law No. 6458 on Foreigners and International Protection, the
identities, nationalities, identity cards/passport details of foreign nationals are recorded.
If they use the hotel's internet, internet logs of guests and visitors are kept in accordance with Law No. 5651.
Your identity information is processed in order to respond to your rights under the
Personal Data Protection Law.
Within the framework of the Road Transport Law No. 4925 (KTK) and the Road
Transport Regulation (KTY), the goods, cargo and passenger movements carried by the companies engaged in transportation activities are recorded and shared with the
Ministry of Transport through the Transportation Electronic Tracking and Control System.
In order to provide the necessary information to the relevant person and the relevant
Tourism Agencies in transactions such as reclamation processes or legal confirmation of the services provided, etc.
In order to fulfill the
requirements of a contract
Making room or meal reservations,
To be able to provide the products and services you request,
Verify your identity,
Processing your payments,
To be able to communicate with you,
To be able to work with customer care service,
Your personal data is processed in order to inform you of your notifications such as mail, telephone or unplanned situations.
If you have a service request in this direction, such as your information such as diet,
allergy, disability,
Protection of one's own or
someone else's life or
bodily integrity
To be able to share your personal data with emergency services in case of life-threatening danger to you or someone else,
Your personal data is processed in order to avoid situations that may threaten your life.
Data processing is mandatory for the legitimate interests of the data controller
Ensuring customer satisfaction;
Maintaining our commercial reputation;
Dispute resolution;
Protection from fraud;
Monitoring and control of our systems,
Determination of the validity of your card and prevention of fraud in credit card
payments,
Improving business performance;
Use of security cameras and call recording system,
the safety of our employees, our guests;
monitoring food safety and cleanliness,
monitoring of any accidents and undesirable situations,
preventing crime and detecting crime,
Marketing our products and services; Your personal data is processed for these purposes.
